Last updated: 11 October 2026
- Our returns period is 14 calendar days from the date you receive your item. After this time, a full refund or exchange may not be available
- To be eligible for return: item must be unused, in the same condition received, and in original packaging
- Items not eligible for return: intimate/personal care items, skincare/hygiene products once seal is broken, opened gifts
- Please contact us first before returning ,do not send items back without instructions
- Items returned in changed condition, damaged, or incomplete (not due to our error) will receive only a partial refund
- Items returned after 14 days from delivery may not be eligible for refund
How to return
- Email info@thecurafinds.com with your order number and reason for return
- We reply within 24 hours with return instructions and full address
- You are responsible for return shipping costs — these are non-refundable
- If a refund is issued, return shipping costs will be deducted from the refund amount
- For higher-value items, we recommend using a trackable delivery service
Refunds
- Once your return is received and inspected, we email to confirm receipt and whether your refund is approved
- If approved, refund is processed to your original payment method within 5–10 working days
- If you haven’t received your refund, please check your bank account first — banks may have processing delays
- If still not received, please contact at the email above.
Exchanges
- We replace items only if defective or damaged
- Contact us at for exchange instructions
- Time for your replacement to reach you may vary by location
Sale items & gifts
- Only regular-priced items can be refunded — sale items are non-refundable
- Items marked as gifts and shipped directly to you → refund issued as gift credit
- Items not marked as gifts → refund goes to the original purchaser
Need help?
- Email info@thecurafinds.com for all enquiries